CRM

Dynamics 365 Customer Service – Manual Case Creation

Dev Beard Guy September 6, 2023 No Comments

Manual case creation Occasionally, the customer service agent has a requirement of creating a case manually. By adding the related information such as the subject, origin, priority, and the customer…

Customer Engagement Dynamics 365

D365 Customer Service – Converting activity records to cases

Dev Beard Guy September 6, 2023 No Comments

Converting activity records to cases Sometimes, a case might be the result of an activity like an email, phone call, or task. For example, a support agent might receive an…

Syed Kamran Akhter

This is the platform where I share my recent experiences, troubleshooting skills, and exciting news about recent development technologies. I have experience developing websites/portals, web-services, web, and desktop applications from scratch using various .NET Framework (ASP.NET MVC, ADX Studio Portals), Client-Side Scripting and Development Experience with Microsoft Products (Microsoft Dynamics 365 CE, Marketing, Sales, Project Operations, and Field Services). Moreover, extending the functionality using PowerApps (PowerApps Portal, Power BI, Model-Driven Apps, Power Automate, and Canvas Apps) along with integration with external source using API, Azure Functions or Logic Apps or Custom APIs.

CRM

Dynamics 365 Customer Service – Manual Case Creation

D365 Customer Service – Converting activity records to cases

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Power Pages – Web templates as components

Dynamics 365 Customer Service – Manual Case Creation